The Khyber Pakhtunkhwa government's shift from the traditional manual domicile application process to an online system in Upper Dir has turned into a significant inconvenience for thousands of students and citizens. What was intended as a facilitation tool has become a source of frustration, primarily due to slow internet speeds and frequent power outages.
Students and residents who previously benefited from the straightforward manual process are now struggling with the complexities of the online system. According to several students, the new system, introduced by the provincial government under the directives of the Chief Secretary, has forced them and their parents to endure a cumbersome process that often involves repeated visits to various offices.
Mohammad Zeeshan, a student, expressed his concerns to TNN, stating that an online system is supposed to simplify processes for the public, with thorough groundwork done beforehand to ensure efficiency. However, in this case, the situation is quite the opposite. Zeeshan mentioned that the online domicile form is so complicated that even educated individuals find it challenging to complete: "We lack the necessary internet facilities and speed to take advantage of this system."
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Another student, Asif Ali, criticized the government for not considering the unique challenges faced by remote areas like Upper Dir before implementing the online service. "The current e-domicile service has only added to our difficulties rather than providing any convenience," he said. Asif shared that it took him ten days to complete the application form, adding, "The form requires extensive documentation, including Form-B and parents' ID cards, which should be more than sufficient for identification."
Parents have also voiced their concerns on social media, highlighting how the new process is complicating their children's college admissions. They pointed out that even after navigating the difficult online process, the final step at the DC office is still fraught with challenges, as staff members struggle with weak internet connections and are often forced to work late into the night.
Government staff confirmed the issues, explaining that they are facing even more difficulties than the public: "We are doing our duty, but the challenges are overwhelming." According to DC office sources, nearly a thousand domicile forms have been filed since August 1st, but the process is hindered by unreliable internet service, often requiring staff to work until midnight to accommodate citizens.
In light of these challenges, students and citizens are urging the provincial government to revert to the previous manual system, ensuring that the education of students is not further disrupted.
