From January to August 2026, the Khyber Pakhtunkhwa Chief Minister’s Complaint Cell received 3,551 complaints through various channels, of which 2,610 complaints were referred to relevant provincial departments for necessary action.

According to a briefing, relief was provided in 988 of the 2,610 complaints referred to provincial departments, while 11 complaints received partial relief. Action on 781 complaints is still underway.

At the Chief Minister’s Secretariat, 499 complaints were resolved on the spot or citizens were provided with the necessary guidance, while 498 complaints could not be acted upon because they were outside the cell’s jurisdiction or involved legal complications.

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The briefing stated that 774 complaints were deemed non-actionable because they did not meet the required merit criteria. Land disputes and education-related complaints were among the major categories.

KP Chief Minister Sohail Afridi said the government’s performance would not be judged by meetings and presentations but by public testimony and satisfaction. He said effective resolution of complaints and public participation in governance were part of Imran Khan’s vision, which the provincial government was advancing on practical grounds.

He said the future of the provincial government and bureaucracy was linked to public satisfaction. The chief minister directed that citizens should be informed about the relief provided through the Complaint Cell so that more people could benefit from the facility.

Taking strict notice of the Peshawar Nursing College incident, Sohail Afridi said no one would be allowed to take the law into their own hands and that those involved would face action in accordance with the law.

He said, “We will not allow the Khyber Pakhtunkhwa Police to become like the Punjab Police.” He added that the students of Khyber Pakhtunkhwa were their children and that the provincial government would take every possible step to protect their rights and serve them.

The chief secretary said an extensive awareness campaign would be launched to inform the public about the available complaint-resolution mechanisms in Khyber Pakhtunkhwa. The chief secretary’s complaint system and other complaint cells would also be linked with the Chief Minister’s Complaint Cell.

According to the briefing, artificial intelligence will be used to analyse complaint trends and categories so that necessary reforms can be introduced into the government system.

According to the report, of the 3,551 complaints, 1,090 were received manually, 1,047 through WhatsApp, 687 via email, 343 through phone calls, 273 through Facebook, and 111 through X.